Not About Babies

Our 2 days off together is probably the best time in my week. I look forward to it for 5 days, and once they get here, they pass by way too quickly. Thus is the life of a full-time worker. We spent our "weekend" doing projects around the house, and really just getting ourselves organized.

This blog has nothing to do with babies, but I will be ranting about customer service. We went to Kohls by our house and wanted to purchase some kitchen items. We were in desperate need of pots and pans and wanted to get a decent set. We had our hearts set on the Rachael Ray 10 pc set (as we are a bit spoiled and really like the orange handles and anodized finish). They set was $230 in store, and we just about fell out at seeing that price. We immediately got on our smartphones and looked up comparable prices online at different retailers. Target had the same set for $145 and Amazon had it for $111. We knew that it was a long shot to get them to price match Amazon, but Target should not be a problem since the competition was literally across the street. We found a manager and she flat out said no to our price match request. This day in age, where retailers are under major stress with customer service and pricing, this request should not have been a big deal. The price that retailers pay for products are a fraction of what they are marked up to the consumer at. I should know, I know just how much we sell our products for and I know what we purchased them for.
Well, that was not going to be the end of it for the Dawson-Rodriguez's. Not while my wife's name is Jenn. She decided to call another Kohls in an adjacent city to speak to a manager and see if this would be possible. The manager on the phone was friendly, and said she would price match the amazon price. We drove 20 miles further to get the deal, and $100 less for the same product is so worth it... and we really liked the orange handles. When we got there we picked up our pots and pans, plus we purchased several other kitchen items that we may or may not have absolutely needed. We got to the register and told the cashier who we had spoken to and she did the override without even calling the mangager, and on top of that, she allowed us to use our 30% discount. So, we got the set for $77!
Why was it so hard to do that in the first place? Why did we have to waste our hard earned (sorta) money on driving to another city?
Ugh!